Customer Experience

Processing & Delivery of Orders

Zoo Sport is committed to delivering all orders on time, every time, regardless of the size of your club, order or location around the globe.

Your dedicated Partnership Manager or Customer Service team member will work with you to process your order, as well as provide details on production and delivery times.

It is important to note Zoo Sport operates Monday to Friday between 8:00am and 5:00pm, excluding Public & Bank Holidays specific to offices around the globe.

You will be provided with full tracking and delivery details at the time of shipping.

At the time of delivery, your order must be signed for.  Should a signature be unable to be obtained, a delivery card will be left informing the recipient of the attempted delivery and providing details on how to collect your parcel.

Deliveries will be held at the delivery service for the maximum hold time with all unclaimed orders returned to Zoo Sport.  Please note that further freight charges may apply while the original freight charges are non-refundable.

Payment is only taken when the goods are ready to be dispatched.

International Deliveries:

Zoo Sport is not responsible for any import or custom duty charges that your country may charge.  Please research your country's import regulations prior to proceeding with your order.

Please note that this does not apply for Australian orders.

Delivery Costs:

Delivery costs are applied to the order prior to the order being submitted for processing.  The costs will be in the currency selected.

Custom Orders:

Zoo Sport custom orders may require additional modification and embellishments.  Any possible change to delivery timelines will be clearly communicated at the time of placing the order.

We are unable to accept returns or exchange items which have undergone customisation or additional embellishment, unless the goods have been deemed faulty following a detailed quality control examination.

It is important that you select your customisation and embellishment details carefully, consulting with your Partnership Manager or the Zoo Sport Customer Service team where necessary.

Please be sure to retain a copy of your confirmation notice for future reference.

Incorrect customisation or embellishment procedures, along with garments deemed faulty, will gladly be replaced.

If you are unsure if this applies to the product you are interested in, please contact our Customer Service team at customerservice@zoosport.com .

Charges:

All product and garment costings including delivery and all other applicable fees displayed on this website are current at the time of issue, however may be subject to change at any time.

Payment Terms:

Payment types accepted are Visa, MasterCard and PayPal.  Transactions will be billed in AUD (Australian Dollars), GBP (Great Britain Pounds) or NZD (New Zealand Dollars) depending on your location.

You are required to provide credit card or PayPal details at the time your order is placed on the website or with one of our Partnership Managers. A confirmation email will be sent to confirm your order, along with the value of the order.  A detailed invoice will also be provided.

Payment inclusive of delivery charges will not be processed until your goods have been produced and packaged ready for shipment and will be taken from your nominated credit card or PayPal account.

By placing an order, you are providing authorisation for Zoo Sport to debit the order value amount from your nominated account.

Should for any reason your nominated credit card be declined by your financial institution, we cannot guarantee the delivery of the Goods, and a member of our Customer Service team will be in contact to organise alternative payment arrangements.

Returns Policy:

We are committed to the delivery of quality on-field and off-field garments, and we are determined to provide a level of customer experience which sets Zoo Sport apart.

Should you not be absolutely satisfied with your product, we want to hear from you and will work to rectify any issue.

Should for any reason your garment(s) be deemed faulty, we will work with you to have the orders replaced in as quick a period of time as possible.

All returns must be received within (14) fourteen days of delivery.

Custom Orders:

Some orders may require additional customisation or embellishment prior to delivery.

Zoo Sport is unable to accept returns, refund or exchange items which may have undergone customisation or embellishment unless the items have been found to be faulty following a detailed quality control examination.

Should your item be incorrectly customised due to a production error, or be produced contrary to your instructions at the time of ordering, we will happily replace them for you.

Stock Ranges:

All items presented online are available at the time of activation.  Zoo Sport will make every effort to accurately display correct quantities at all times. Should, due to unforeseen circumstances, any item not be displayed correctly at the time of ordering, a member of the Zoo Sport Customer Service team will be in contact to discuss your options.

Returns Process:

Please contact our online Customer Service team via email at customerservice@zoosport.com.  Please include your order number in the subject line along with the reason for your return.  A member of the Zoo Sport Customer Service team will be in contact to discuss your options.


TERMS AND CONDITIONS

When promotional campaigns are on offer, Zoo Sport reserves the right to exclude any other discount, coupon or offer at our full discretion for the advertised period.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to, and use of, this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Zoo Sport. The collective work includes those licensed to Zoo Sport.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Zoo Sport or purchasing Zoo Sport on-field and off-field sports apparel and associated products.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Zoo Sport or to purchase Zoo Sport products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Zoo Sport or a representative of Infinity Brand Holdings.

You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Zoo Sport used throughout this site are trademarks or registered trademarks of Zoo Sport.

Limitation of Liability

Zoo Sport is not liable for any special or consequential damages resulting from the use of, or the inability to use, the materials on this site or the performance of the products, regardless of whether Zoo Sport has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Coupon Codes

All coupon codes are issued on a fair use policy.  Zoo Sport reserves the right to cancel any and all orders at their discretion at any time. Customers will be notified by email or phone regarding the reason for the cancellation.

Instances of constant abuse may see customers blacklisted and banned from further purchases.

Typographical Errors

In the event Zoo Sport product is mistakenly listed at an incorrect price, Zoo Sport reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.  Zoo Sport reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Should your credit card have already been charged for the purchase of goods and your order has been cancelled, Zoo Sport shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.  These terms and conditions, or any part of them, may be terminated by Zoo Sport without notice at any time, for any reason.  The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Zoo Sport may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Zoo Sport.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Zoo Sport or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.

You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

Participation Disclaimer

Zoo Sport does not and cannot review all communications and materials posted to, or created by, users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Zoo Sport is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, Zoo Sport reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Zoo Sport in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Zoo Sport, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the State of Queensland, Australia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Zoo Sport products) shall be in the State or Federal courts located in Queensland, Australia.

Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Zoo Sport products) must be commenced within one (1) year after the claim or cause of action arises.  Zoo Sport's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Zoo Sport may assign its rights and duties under this Agreement to any party at any time without notice to you.