As you would be aware, our organisation prides itself on not only the quality of our products, but also the level of customer service we provide, along with our commitment to delivering all orders within the agreed time lines.
Proudly, to January 2018, our delivery statistics were an industry-leading 99.7%
Unfortunately, a series of unforeseen developments in our supply chain significantly affected Zoo Sport, whilst also impacting on many of the world’s leading team wear brands who also use the international production facility. This has resulted in a number of orders being missed or delayed prior to the annual Chinese New Year holiday. We have been working tirelessly to resolve this matter, whilst also implementing strategies and procedures to ensure this type of disruption is not repeated.
Pleasingly, we would like to announce we have been able to achieve an outcome which positions Zoo Sport and our valued clients extremely well, now and into the future.
Zoo Sport would also like to take this opportunity to announce the full transition of the business back to the organisation’s previous owners, following six months of support and investment from Transworld Holdings. This transition has been widely welcomed across the Zoo Sport family and provides the organisation and our customers with comfort in our market position, whilst allowing for significant industry growth moving forward.
We are pleased to provide you with the peace of mind that as a Zoo Sport customer, you will once again benefit from a level of service and delivery that we pride ourselves on.
We thank you in advance for both your understanding, and your support as we work through the orders and return to exceptional delivery timelines and partnerships which are based not only on the highest quality garments, but also customer experience.